Order help

Bonhomie Bureau is staffed Monday to Friday 10 to 16 CET.
If you have any questions about your order or concerns about sizing, we are happy to give you the best advice we possibly can. We respond to all email queries within 24 hours, Monday through Friday. Please email us at:

help@bonhomie.eu

Shipping

We dispatch all orders within same or at latest the following business day.  The shipping charge depends on your delivery address and your order size. All parcels are sent from Helsinki, Finland and can be located using the tracking number found on your order confirmation e-mail.

Please refer the exact shipping costs for your order in the shopping cart page.

Finland, Sweden, Denmark, Norway

2-3 days (MyPack)
Check your nearest pick up point
10€ (free shipping for orders over 100€)

Europe

3-5 days (DPD)
10€ (free shipping for orders over 150€)

Outside EU

5-8 days (Priority Airmail)
20€

* Please note free shipping might not be applicable with sales or discounts.

Tax free

All prices displayed on the website include VAT (24%) for European Union countries. Tax exemptions for orders outside the European Union are automatically applied in the checkout.

 

Returns & Exchange

If you are not completely satisfied with your product(s), simply return or exchange the unused product(s) in its original packaging with tags still attached within 30 days from the delivery date. No questions asked.

If you want to file a return or exchange a product please let us know via email and we’ll guide you through the process.

You must unfortunately cover the shipping costs to return the goods to us by using your preferred shipping method. Any exchanges will be send back to you free or charge. We’ll do our best to handle all returns and exchanges asap.

Payments

We accept Credit Cards and Paypal. Within Finland you can also use Finnish bank payments.

All credit card payments are securely processed through Stripe or Paypal. We do not store credit card data for security reasons.

Questions

If you have any further questions regarding  your order, please contact us at help@bonhomie.eu